![]() ![]() In just the last few months, we started experimenting with sending cart abandonment emails to try to recover lost sales. Going forward, we may switch these emails over to Klaviyo because they offer a bit more control, and we’d like to consolidate all our emails in one interface. On one occasion, they even wrote a custom patch to solve a problem we were having for free. Overall we’ve been fairly impressed with the support from aheadWorks. It’s a little tricky to get set up – and the documentation could use some improvement – but once it’s up and running it’s great. You can see one of the review request emails we send below:įor all three of these automated emails, we use the Follow-Up Email extension from aheadWorks for Magento. We’ve generated hundreds of reviews with this email, and it’s been instrumental in drastically improving our product pages with product reviews. We also appeal to our customers’ sense of community by asking them to leave a review to “help fellow radio users” to improve our response and review rate. The email is personalized and has links to the review page for the exact item(s) they purchased. You can see a sample of the email we send below:Ībout 3 to 4 weeks after purchase, our customers get an email asking them to review the items they’ve purchased. If the customer replies to the email, it gets routed to someone at our help desk for a fast response. While this follow-up email is automatically generated, we make sure someone’s real name is at the bottom and not just a generic company signature. I especially like an excerpt from a recent comment: “To see how high their support is you would have to rent the space shuttle to see it”. We only recently started asking customers to leave reviews, but have already generated 30+ reviews with a 9.1/10 satisfaction rating at TrustPilot. The order of these requests is important: If a customer knows you’re first and foremost concerned about their experience, they’ll be much more likely to leave you a positive review.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |